Send an email to firstname.lastname@example.org with the orders details (order number, name and e-mail adress from which it was made) and a photography of what you want to return. Our Costumer Service team will give you the details to proceed with the return. Remember that we do not accept returns of used or opened products, or those that do not retain their original packaging. Once the returned product has been received and its good condition verified, the refund is managed through the same payment method used to place the order. In this case, it is the costumer who assumes the costs of returning the product to our offices.
Of course! In addition to taking care of you, our mission as a brand is to also take care of the planet, which is why our products do not contain ingredients of animal origin, sulphates and are the ideal cosmetics to complete a vegan lifestyle.
Leave it to us! Our team will be in charge of managing the entire process in the simplest way possible and at no extra cost.
Send us an e-mail to email@example.com with your order details and we will help you solve the issue as soon as possible.
Good question! The answer is NO. We know the ingredients and the safety of the bases with which we work. Our tests are carried out on people and without any risk.
At the moment, we ship to all countries in the UE. As an exception, we do not ship to Ceuta, Melilla and Las Palmas in Gran Canaria. However, we are working to get our cosmetics to you very soon.
NO! It is very important to us that all our products are clean, that’s why we have our own formulation “menu” and we are free of any substance that could be irritating to the skin or harmful to the environment. Our formulation menu does not include Parabens, Silicones, Pegs, Sulfates, Artificial Colors, EDTA, ETHANOL, Phenoxyenatol, Phthalates, EDTA, Lanolin, Nanoparticles, Mineral Oils, Triclosan, Chlorphenesin, MIT/MCIT, BHT/BHA or ingredients of animal origin among others.
Our products have been formulated for all skin types! We submit all our formulas to clinical studies under dermatological control to ensure their effectiveness and to guarantee their quality and adaptation to different skin types.