This website is owned by ROFERSAM SA with Tax Identification Number A08619082 and registered address at POL IND PLA DE LLERONA CL NORUEGA 7 08520, FRANQUESES DEL VALLES, LES (BARCELONA).

These General Terms of Contracting regulate the distance sale relationship between ROFERSAM SA and the user or customer, in accordance with current legal provisions, in particular, Law 7/1998, of 13 April, concerning General Terms of Contracting, Law 3/2014, of 27 March, amending the revised text of the General Law for the Protection of Consumers and Users, Basic Law 3/2018, of 5 December, concerning the Protection of Personal Data and Guaranteeing Digital Rights, the General Data Protection Regulation (EU) 2016/679, Law 7/1996, of 15 January, concerning the Regulation of Retail Trade, and Law 34/2002, of 11 July, concerning Information Society and Electronic Commerce Services.

ROFERSAM SA reserves the right to make the modifications it considers appropriate, without prior notice, to these General Terms. These modifications may be made, through its websites, using any method permitted by Law, and will be enforceable during the time they are published on the website, until they are validly modified by other subsequent modifications. However, ROFERSAM SA reserves the right to apply, in certain cases, certain Special Terms of Contracting in preference to these General Terms when it considers this appropriate, giving due notice thereof in proper form. The website’s purpose is cosmetic products.

The contract’s duration will be linked to delivery of the product, without prejudice to the right of withdrawal.

As user or customer, you expressly declare that you know, understand and accept the terms of use and these general terms of contracting. Furthermore, you declare that you are of legal age and have the legal capacity to act required to access ROFERSAM SA’s websites and contract through said websites.

The European Commission provides an online dispute resolution platform, that is available at the following link:

If you wish to purchase our products, you can go to the appropriate section of our online store.

You can register as user of the website in order to make the purchase online in the appropriate section of the website. Pursuant to current applicable legislation on data protection, ROFERSAM SA informs you that the personal data collected during the registration process and subsequent purchase will be included in the processing system owned by ROFERSAM SA, with the purpose of processing your actions and managing subsequent actions derived therefrom.

Your data will be kept for the time strictly necessary to fulfil the above purpose, unless other storage periods are legally required.

We inform you that the legal basis for processing your data is the correct performance of the contract between the parties and your consent.

In accordance with the rights conferred by current data protection legislation, you may exercise the rights of access, rectification, restriction of processing, erasure, portability and objection to processing of your personal data, and also withdraw your consent to such processing, sending your request to the postal address given above or the e-mail address You may also contact the appropriate Supervisory Authority to lodge any complaint you consider appropriate.

During the purchase process, you should identify yourself with your user name and password. These data will not be made public. You are responsible for treating confidentially and responsibly the identity and password acquired during registration as a customer and you may not disclose them to other users. You can change the information registered on the website at any time, in your customer area. In this same section, you will have access to a history of your orders. This is only a consultation section. However, certain procedures are allowed, such as deleting those records that you no longer consider necessary to view.

Upon completing the purchase process, you will receive confirmation of the purchase by e-mail. You must give a valid e-mail address during the purchase process. If you do not receive confirmation within 24 hours after completing your order, please contact ROFERSAM SA at the customer service phone number 938467032 or by e-mail at

When you receive the product at the delivery address you have given, it will also include an invoice or a copy of the order.

Offer and validity

In the case of a product on offer, the offer’s price and validity will always be stated together with its basic features.

In compliance with current regulations, ROFERSAM SA provides information on all the items for sale, including their features and prices. However, ROFERSAM SA reserves the right to withdraw, replace or change the products offered through its website, by simply changing the website’s content. Thus, the products offered at any time by the website will be governed by the General Terms of Contracting in force in each case. Furthermore, the company will have the power to cease offering access to the products mentioned, at any time and without prior notice.

Basic features of the productsThe products offered in our online store include a photograph and the products’ basic features, which is the information provided by the manufacturer. The product’s colour, as shown in the photograph, is not binding. The product’s colour is identified in its features.


ROFERSAM SA guarantees all products offered on the website against non-conformities for two years counting from the date of delivery. During this period, ROFERSAM SA will provide an after-sales service. The customer will be able to contact ROFERSAM SA’s establishment, the after-sales service, by e-mail sent to, or at the points established by the product’s supplier. If you have any doubts, you can call the customer service phone number 938467032 or send an e-mail to

If you should receive perishable products in poor condition or expired, please contact us at It is essential that you follow the storage instructions written on the packaging and use the product within the expiry date. In any case, you should keep the proof of purchase.


All of the products show the selling price in Euros and include Value Added Tax (VAT).

If any other tax should be applicable, this will also be shown (IGIC [General Indirect Tax for the Canary Islands] or IPSI [Tax on Production, Services and Imports for Ceuta and Melilla]).

Delivery and carriage costs

Orders under €60.00 – €5.00
Free Shipping on orders over €60.00

Orders less than €150.00 – €7.00
Free Shipping on orders over €150.00


All orders leave Barcelona with a Standard shipping service, so it all depends on the country where they are located. The wait will not be more than a week!

Spain – 1-2 business days.
Ex. France – 2-3 business days.

If your order does not arrive after 7 days, send us an email to

Forms of payment

You can pay for your order in any of the following ways. You must indicate which one you choose during the purchase process:

– VISA or MASTERCARD credit card

All operations involving the transmission of personal or banking data are carried out using a secure environment in a server based on the standard security technology SSL (Secure Sockets Layer). All of the information you send us is encrypted for transit through the Web.
When paying by VISA or MASTERCARD, you will always be asked for the following information: the card number, the expiry date, and a Validation Code that matches the last three digits of the number printed in italics on the back of your VISA or MASTERCARD, which provides an additional guarantee for the transaction’s security. This form of payment is only valid on the website.

When the amount of a purchase has been charged fraudulently or improperly by using a payment card number, the cardholder can demand immediate cancellation of the charge. In such cases, the corresponding debit and credit entries in the supplier’s and cardholder’s accounts will be made as soon as possible.

However, if the purchase was actually made by the cardholder and the demand for a refund was not a consequence of having exercised the right of withdrawal and, therefore, the cardholder had unduly demanded cancellation of the charge, the cardholder will be liable to ROFERSAM SA for compensation for damages caused as a result of the cancellation.

– PayPal

This a safe, easy-to-use service for making payments over the Internet. The PayPal network uses the existing financial infrastructure of bank accounts and credit cards to create a global real-time payment solution. PayPal offers a service specially designed for those who are not satisfied with traditional payment mechanisms.

More information at PayPal. .

Right of withdrawal

The buyer will have a period of fourteen calendar days to withdraw, counting from the day on which the customer receives the product, without any penalty and without having to give any reason.

In order to exercise the right of withdrawal, the customer will notify by telephone to 938467032, by e-mail sent to, by letter sent to our postal address POL IND PLA DE LLERONA CL NORUEGA 7 08520, FRANQUESES DEL VALLES, LES (BARCELONA), or by using the withdrawal form.


The customer must return or deliver the product directly to ROFERSAM SA, sending it to the address POL IND PLA DE LLERONA CL NORUEGA 7 08520, FRANQUESES DEL VALLES, LES (BARCELONA), without any undue delay, and in any case within a maximum period of fourteen calendar days counting from the date on which the right of withdrawal from the contract is formally accepted. The period for making returns will be considered fulfilled if the customer returns the product before expiry of the period. The customer will cover the costs of the return.

Refund of payment

The amounts paid by the customer will be refunded using the same form of payment used by the customer, unless it has been provided otherwise.
ROFERSAM SA will refund the amounts paid by the customer within 14 calendar days from the date of receipt of the right of withdrawal.

ROFERSAM SA may withhold the refund until it has received the product that is the reason for the customer’s withdrawal, or until the customer provides proof of return, whichever condition is met first.

Return of faulty products

If the product is not in good condition for reasons not attributable to the customer, the customer will be entitled to return the product, notifying ROFERSAM SA of the reason for the return by any of the means provided in these terms of contracting, at no cost for the customer. Returns made because of faulty or spoiled products will not be considered an exercise of the right of withdrawal.

ROFERSAM SA undertakes to pay the cost of the return and to replace the product with a new one in accordance with the terms accepted at the time of sale.

If the customer wishes to file a complaint, the customer can send it to ROFERSAM SA’s establishment at POL IND PLA DE LLERONA CL NORUEGA 7 08520, FRANQUESES DEL VALLES, LES (BARCELONA) or via e-mail to


Furthermore, ROFERSAM SA reserves the right to bring any civil or criminal actions that it deems appropriate for improper use of its website and content, or for non-fulfilment of these terms.

The relationship between user and provider will be governed by the regulations in force and applicable in Spain. In the event of any disagreement between the parties, they may submit their conflicts for arbitration or take them to the ordinary courts, in accordance with the applicable rules concerning jurisdiction. ROFERSAM SA is located in BARCELONA, Spain.


Pursuant to currently valid personal data protection legislation, we inform you that the data obtained from this form will be included in a computer file held by ROFERSAM SA with the aim of complying with your right of withdrawal by virtue of Law 3/2024, of 27 March, amending the revised text of the General Law for the Protection of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007, of 16 November.

You may exercise the rights of acces, rectification, restriction of processing, erasure, protability and objection to processing of your personal data, and also withdraw your consent to such processing, sending your request to the postal adress POL IND PLA DE LLERONA CL NORUEGA 7 08520, FRANQUESES DEL VALLES, LES (BARCELONA) or the e-mail adress

You may also contact the appropiate Supervisory Authority to lodge any complaint you consider appropiate.

By sending this form, you effectively exercise your right of withdrawal, thereby extinguishing the obligation to perform the contract concluded between the parties. After processing your request, ROFERSAM SA will send you a notice of receipt, using the communication channel you have stated on the form. We remind you that you must keep this receipt as proof of having exercised your right of withdrawal.

LAST UPDATED: May 26th, 2021