How do I make a refund or change?
All returns must be processed within 30 days of receiving the order. In case of fulfillment of the Return Requirements, the full amount will be refunded in your original form of payment. Pay attention to your bill! The Shipping Charges are not refunded.
only those cosmetics that present an unstable and visible alteration in their texture, material damage and/or alterations in the packaging as a transportation result will be replaced. Open or used cosmetics will not be changed or replaced without no good reason.